Need some help? Give our team a call on 0113 246 9966

Returns Policy

We understand that from time to time you may wish to return a product to us and we have created this 14 day returns policy to enable you to return products to us in appropriate circumstances.

Returns

To be eligible for a return, your item must be returned to us unused and in the same condition that you received it within 14 days. It must also be in the original packaging. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Returns procedure

In order to take advantage of your rights under this returns policy, you must:

Notify us within 7 days by email at info@awardbanners.co.uk or by post at Award Banner and Signs Ltd, 2/4 Croydon Street, Domestic Street Ind Est, Leeds LS11 9RT that you wish to return the product.

Return the product unused, in its original packaging and otherwise in a condition enabling us to sell the product as new within 14 days of you receiving it and via a suitable postal service or courier.

Exclusions

The following kinds of products may not be returned under this policy unless they are faulty or damaged:

Bespoke items that are custom produced to a customer’s specific requirements. This includes products that are made to a custom size or that include a customer’s specific artwork. If your order is bespoke but not as ordered or the quality is not up to standard we will replace this product but no refund will be offered.

Damages

On occasions which are out of our control our products could arrive damaged. If this is the case please make sure you notify us immediately as we need to notify any damages to our courier within 24 hours. Please take photos of the damaged parcel before and after opening. Your product will be collected and replaced with the same product so make sure the damaged product is resealed to the best condition possible. Please note our courier may wish to discuss or view the damaged goods with you before it is collected for insurance purposes.

Refunds

We will give you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy including the original delivery charges and costs of returning the product to us if the product was faulty but excluding the original delivery charges and costs of returning the product to us for any other reason. Please note no refunds will be given until all products are received and checked.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items and reconditioned goods

Only regular priced items may be refunded, unfortunately sale items and reconditioned goods cannot be refunded.